What payment options do you accept?
We accept bank transfer, credit card via PayPal (plus 4% surcharge), Transfer Wise, C.O.D. Cheque is not accepted.
Do you do trade in or buy secondhand watches?
Yes, customers can trade in or we offer competitive price for your watch.
Do you accept consignment?
Customer can leave watch on consignment. We charge 17.5% or $250 whichever greater commission fee if your watch is sold. There is no fee if not sold. Your watch will be taken care of and fully insured while it is under our possession.
What is your warranty term when customer makes a purchase or gets a watch repaired?

We sell our watches with a serviced condition and provide 12 month Warranty and the same warranty applies to watch service repair from our Workshop.

Please note that our warranty does not apply for water damage, overwound (on manual movement), normal wear and tear, damage to external watch and its bracelet, strap.

How fast do you send customer's order and what are the shipping fees?

We ship your watch within 2 working days.

We ship worldwide by fedEx or Australian postal service with insurance, Shipping fees vary from US$65 to US$100. The time frame of delivery is usually about 6 -10 working days.

We offer free shipping to domestic addresses.

Who pays for custom clearance and import duty?
International customer will pay for any charge for custom and import duty in their country.
How can I send a watch in for warranty and repair?
Please pack your watch safely with bubble wrap or packing filler, including our warranty card if watch is sending back for warranty. Customer pays for shipping and insurance cost to send watch to us and we will return your watch with free shipping.
What is your refund policy?

We do accept return within 3 days if customer is not satisfied with the purchase.

All returns must be undamaged, unworn, and in re-saleable condition, must include all original packaging, manuals, warranty forms, etc.

Customer is responsible for all shipping costs with insurance. The refund will be issued with less 5% for re-stock fee.